Customer Service

INSTALLATION

Most of our products require assembly and installation by a qualified installer.  Assembly instructions are provided and phone support is available.  Products may require some adjustments to assure proper door closure.  If any hardware is missing, please call our Customer Service department for assistance.

MAINTENANCE

Some minor adjustments may be required over time, such as door or magnet adjustments, bolt tightening, post straightening, etc.

WARRANTY

Our products shall be free of defects in material and workmanship for a period of 1 year from the date of purchase.

This limited warranty expressly excludes and does not cover damage to any product, which is caused by improper handling, alteration, misuse, vandalism, incorrect installations or damage caused by exposure to the elements or by storm, hail, fire or flood. All aforementioned occurrences will immediately void the warranty.

Any product verified to be defective within that products warranty period shall upon prompt notice by its Purchaser to our Customer Service Department, be either replaced or repaired at our sole discretion. Merchandise cannot be returned without authorization from customer service and a copy of the original invoice documenting date of purchase.

SHIPPING

We ship the most economical way.  Most of our products ship via UPS. However, heavier items and large orders will require shipment freight via Common Carrier truck. For products that ship via Common Carrier, we will choose the best carrier for this method. On Common Carrier shipments, the driver will bring the product to the truck tailgate. The consignee is responsible for offloading merchandise from the tailgate.

Shipping charges are F.O.B. nearest available shipping point. Shipping & Handling charges will be calculated and displayed during Checkout. Customers are responsible for all Shipping & Handling charges. We will prepay all Shipping charges (UPS and Common Carrier) and add the costs to the invoices.

Occasionally damage occurs during shipping so please remember to inspect your products for visible and hidden damage. It is important to note any damage on the Bill of Lading before you and the driver sign off on the shipment. All packaging and paperwork should be kept until the inspection process is completed. Please contact our Customer Service department for return/replacement instructions. Damage and shortage claims must be reported within 10 days of delivery.

All orders are processed upon receipt . If paying by check, the Order may be processed but will not be shipped until the check is received and clears. Actual shipping time is contingent upon availability of merchandise and credit verification.  Most products are shipped within 10-14 business days from receipt of order, while our Outdoor Message Center will ship in approximately 2-4 weeks.  Special orders may take longer.

RETURNS & EXCHANGES

If not satisfied with your purchase, it may be returned within 20 days for exchange or refund. The customer is responsible for shipping costs and a restocking charge of 20% will be added. Returns after 90 days from ship date will not be accepted.

If you would like to exchange or return a product, please email or contact customer service for return instructions. Products cannot be shipped back without return authorization from customer service. All exchanged and returned merchandise must be in original factory condition for credit to be issued. Custom, personalized, and clearance products may not be returned.

Any merchandise returned without a return authorization number will cause your credit to be delayed or denied. All returns must be properly packed and returned in their original packaging, freight prepaid.   No COD or Freight Collect shipments will be accepted.  Upon receipt, all salable and non-custom parts will be inspected to assure they are in salable condition prior to any credits (less 20% restocking fee).